Your appointments are very important to the team members at Razmataz Salon and AriaHouse Spa, they are reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or adjustments to your appointments.
UPDATED CANCELLATION POLICY – EFFECTIVE FEBRUARY 12, 2018
Please understand that when you cancel or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance as a courtesy reminder. Since the services are reserved for you personally, effective February 12, 2018, a cancellation fee will apply under the following circumstances. We ask that all new guests supply a credit card to reserve their appointment. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to you card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given less than 24 hours prior to your appointment time will result in a fee of 50% of the booked service
- Failure to show up for your appointment will result in a 100% charge of the requested service amount.
- Appointments made within the 24 hour period and need to cancel, the client must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Razmataz team members schedules filled, thus better serving everyone. All our policies are designed to benefit our guests and provide the best quality and tradition of excellent servicing for our established and future clientele.